Frequently Asked Questions
Everything you need to know about shopping with Birdy Grey.
How long does shipping take for bridesmaid dresses?
In-stock items typically ship within 2-3 business days. Standard shipping generally takes 5-7 business days, while expedited options are available at checkout for tighter deadlines.
What is your return policy?
We offer a 45-day return window for all unworn, unwashed items with original tags attached. Please note that a small restocking fee may apply per order, and final sale items are not eligible for return.
Do you offer fabric swatches?
Yes! We highly recommend ordering swatches before purchasing your dress to ensure the color and fabric match your vision. Swatches are shipped free of charge.
Are your dresses true to size?
Our dresses generally run true to size, but we recommend checking our detailed size chart for each specific style. If you are between sizes, we typically suggest sizing up and planning for professional alterations.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can cancel or modify your order within 30 minutes of placement. After that window, we are unable to make changes, but you can initiate a return once the item arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Affirm for qualifying orders.